Business phone servicesPower seamless collaboration and exceptional customer interactionsCutting edge phone services that make every call count.Contact usClunky and unreliable hosted telephone systems can hinder your team’s productivity and frustrate your customers.We’ll get your phone systems up to scratch.Effortlessly connect with customers and colleagues, regardless of their location. Manage calls, route them intelligently, and maintain crystal-clear audio quality. All with the freedom to scale, customise experiences, and analyse call data for impactful decision-making.Unify all your communications, at scaleSimplify telephony managementImprove customer satisfactionEnhance communication security and reliabilityTailor call routing to suit your business structureSave time with efficient call management processesOptimise performance with analytics and insightsSeamlessly connect remote workforcesAccess expert support easilyOur servicesHosted telephonyPowered by 8×8, managed by us. With our hosted business phone service you can take calls anywhere, on any device. Now you can integrate phones, devices, conference calls, recordings, and meetings — without costly hardware changes. You’ll enjoy:High quality VoIP callsCrystal-clear audioSecure encryptionCRM integrationVoicemail to email featuresAnd it’s all accessible via mobile and business apps. Our solutions also handle queueing, routing, analytics, and recording.Get in touchInbound call routingSimplify your working day with a world-class system that automatically directs inbound calls to the right destination.We listen to what you need and then create customer-friendly routing rules and response systems that get people to the right people, fast.Once you’re up and running you’ll benefit from enhanced tracking and insightful analysis via our portal, and you can quickly and easily change inbound call routes via a mobile app. So you can deliver best-in-class customer service.Get in touchCustomer storyTransforming telephony for a traffic management dynamoA future-facing traffic management company found their tech was holding them back. An inefficient hosted telephone system, high costs, and a lack of call analytics just weren’t keeping pace with the evolving demands of the logistics industry.We came to the rescue with our 8×8 system, ensuring smooth migration with onsite reconfiguration. Now, our customer has not just saved 10% costs, they benefit from full control via the 8×8 admin console and faster support (two days vs. their old system’s two weeks).10% cost savings2 days to fix (vs 2 weeks)78 users across 4 sitesRead moreFAQsQuestions about business phone services?We’re glad you asked. Do you recommend call recording? This depends on the nature of your business and the calls you take. Speak to one of our experts for advice on what’s best for your specific needs. Can we transfer our existing hosted telephone system to Peak Telecom? Yes, we can transfer over the majority of hosted systems, including BT, NFON and Gamma Collaborate. What is the best hosted telephone system? Our technical team have evaluated the current hosted telephone systems from BT, MS Teams, Cisco, Gamma, 3CX, NFON, Xelion, and HiHi. And we’ve chosen 8×8 as the standout winner in all areas. Are all calls free on 8x8? As standard, calls on 01, 02, 03, and UK mobiles are free. You can then upgrade to include unlimited landline calls to the United States, Canada, Australia, France, Germany, Italy, Ireland, Netherlands, New Zealand, Puerto Rico, Spain, Sweden, and Switzerland. There are licences that include calls in up to 47 international destinations. Should we use handsets or headsets with a PC app? We would always recommend a headset and the PC app for users. You’ll benefit from all the features like screen sharing, video meetings, and instant messaging. Plus you can easily access company contacts. How do we get professional on-hold music? We have access to voiceover artists and 100s of royalty-free tracks so you can choose the ideal music for your business. Can you re-use our existing handsets? Yes, as an environmentally-friendly company we always try to re-use handsets and headsets before replacing them. How long are your hosted telephone system contracts? Our standard contracts are 24 months. Shorter contracts aren’t viable due to the complexity of setting up and learning to use a hosted telephone system. Can we connect analogue telephones to a hosted telephone system? Yes, the technology is available, but we don’t recommend it. The adapters are prone to issues and make networks vulnerable to security breaches. Latest telephony resourcesRead moreCustomer storiesTelephonyFlawless business phone services for a flagship fashion storeCustomer storiesTelephonyTransforming business phone systems for a traffic management dynamoBlogTelephonySoGEA is officially live! We’ll take care of your tech. So you’re free to get back to business.Get in touch