Flawless business phone services for a flagship fashion store
In the fast-paced fashion world retailers need to have the latest tech to meet customer demands and maintain brand reputation. We have 20 years’ experience in the retail industry, so when our customer asked us to sort out the comms for their new flagship London store, we knew we could deliver.
The challenge
They wanted a contemporary telephone system that didn’t require complex infrastructure. And their staff needed mobile devices that worked as they moved around the whole store.
The solution
We fixed them up with a fully managed 8×8 telephone system, with rugged handsets we can push apps to, locate, and lock if stolen. This gave them easy portability plus extra features like voicemail to email. The system also enables call analytics and cross-store collaboration.
But that alone wasn’t going to be enough. We conducted site visits to plan the Wi-Fi infrastructure. The challenge was ensuring strong signal throughout the store, especially in signal-limited areas like the basement.
The result
Our solution transformed their communications, reducing infrastructure and offering game-changing features on top of faster device setup. We simplified things, moving them from clunky DECT cordless phones to the 8×8 mobile app. And cut device replacement time from up to a week to within just 24 hours.
No more annoying costly repairs and replacements. Just scalable, seamless communication – instore and beyond.
“Peak Telecom’s service has been outstanding. They’ve demonstrated a deep understanding of our business model and provided tailored solutions that have significantly boosted our operations. Their customer service is excellent, and their tech support is top-notch. I’d definitely suggest other companies try out Peak Telecom.”
NH, Business Systems Manager
